Privacy Policy
Last Updated: 18th March 2025
At Kiara & Celeste, we respect and protect your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services. By accessing our website, you consent to the collection and use of your information in accordance with this policy.
1. Information We Collect
We collect the following types of personal data:
Personal Information: Name, email address, phone number, billing and shipping addresses.
Payment Information: Credit/debit card details (processed securely via third-party payment providers).
Order Details: Purchase history and preferences.
Technical Data: IP address, browser type, device information, and website usage statistics collected via cookies.
Communication Data: Any correspondence you send to us via email or forms on our website.
2. How We Use Your Information
We use your personal information for the following purposes:
Processing Orders: To fulfill and deliver your purchases.
Customer Support: To respond to inquiries, requests, and complaints.
Marketing & Promotions: To send exclusive offers, updates, and newsletters (only with your consent).
Website Improvement: To analyze trends and enhance our website performance.
Legal & Security Compliance: To prevent fraud, comply with legal requirements, and protect our rights.
3. How We Share Your Information
We do not sell or rent your personal data. However, we may share information with:
Trusted Service Providers: Payment processors, delivery partners, and IT service providers that help us operate our business.
Legal Authorities: If required by law or to prevent fraud and security threats.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
4. How We Protect Your Data
We take security seriously and implement appropriate technical and organizational measures to protect your information, including:
Secure encryption of payment details.
Access controls and authentication to prevent unauthorized access.
Regular security audits and updates.
5. Your Rights & Choices
Under UK and EU data protection laws, you have the right to:
Access: Request a copy of the personal data we hold about you.
Correction: Request corrections to any inaccurate or incomplete data.
Deletion: Request the removal of your data, subject to legal obligations.
Opt-Out: Unsubscribe from marketing emails at any time by clicking the ‘unsubscribe’ link or contacting us.
To exercise your rights, please email us at info@kiatraceleste.com
6. Cookies & Tracking Technologies
Our website uses cookies to enhance user experience and analyze website performance. You can manage your cookie preferences through your browser settings.
7. Data Retention
We retain personal data only for as long as necessary to fulfill our obligations (such as order processing and legal compliance). After this period, your data is securely deleted.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy policies of external websites and encourage you to review their policies before providing any personal information.
9. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated date.
10. Contact Us
For any questions or concerns about this Privacy Policy, please contact us:
Email: info@kiatraceleste.com
By using our website and services, you agree to this Privacy Policy.
Thank you for trusting Kiara & Celeste.